Delivery Policy

Last Updated: June 2026

At SP COMPUTER, we aim to deliver products and services efficiently and reliably. This Delivery Policy outlines how physical products and digital services are delivered to our customers.

1. Delivery Coverage

We currently provide delivery services within Bangladesh. Delivery availability may vary depending on the customer's location and courier service coverage.

2. Order Processing Time

• Orders are typically processed within 1–2 business days after payment confirmation.

• Orders placed on weekends or public holidays may be processed on the next working day.

• Customized or special-order items may require additional processing time.

3. Delivery Time

Estimated delivery times:

• Inside Jessore: 1–2 business days

• Major Cities: 2–4 business days

• Other Areas: 3–7 business days

Actual delivery times may vary due to courier operations, weather conditions, public holidays, or other unforeseen circumstances.

4. Digital Service Delivery

For digital services such as:

• Online applications

• Admission assistance

• Registration services

• Document preparation

• Soft copy delivery

Services may be delivered electronically through email, messaging platforms, or other agreed communication channels.

5. Delivery Charges

Delivery charges may vary based on:

• Delivery location

• Product size and weight

• Courier service fees

Applicable delivery charges will be displayed during checkout or communicated before order confirmation.

6. Customer Responsibilities

Customers are responsible for providing:

• Accurate name

• Correct phone number

• Complete delivery address

SP COMPUTER will not be responsible for delivery delays or failures caused by incorrect information provided by the customer.

7. Delivery Delays

While we strive to meet estimated delivery times, delays may occur due to:

• Courier service issues

• Natural disasters

• Political unrest

• Public holidays

• Technical or logistical problems

Such delays are beyond the direct control of SP COMPUTER.

8. Damaged or Missing Products

If a product arrives damaged or if any item is missing:

• Contact us within 24 hours of receiving the order.

• Provide relevant photos or evidence when requested.

• We will review the issue and take appropriate action.

9. Order Tracking

Where available, tracking information will be provided after shipment so customers can monitor delivery progress.

10. Contact Information

SP COMPUTER
Near Jashore University of Science and Technology, Jessore, Bangladesh
Phone: +8801796509760
Email: help@spcomputer.com

For any delivery-related questions, please contact us.